Every student is placed in a horizontal form class with the form teacher maintaining a close liaison with his/her class and with the Deans. The Deans have responsibility for the welfare and administration of a form level and progress with that level throughout a student’s years at school. Contact with the school regarding a student should first be made through the appropriate form teacher or Dean.

Each senior leader (Principal, Deputy Principal and Assistant Principals) is attached to a year level. They play an integral role in the pastoral care and well being of students.

Guidance Counsellors provide a confidential counselling service to students at the school. Appointments can be requested by students or referrals can be made by parents or staff. Counsellors can be contacted through the school office.

Senior students play an important role in the support and care of younger students at Hillcrest High School. Peer support leaders meet regularly with Year 9 students to assist their transition to high school through a structured peer support programme. The Anti-Harassment Team is a group of Year 13 students who work to combat bullying through peer mediation and support and through activities that promote Hillcrest High as a bullying-free zone.

The Health Clinic is staffed by a registered Nurse from 8.45am to 3.15pm daily. Appointments are not necessary but students are advised to avoid coming during class time. The school nurse is a registered ACC provider and offers a full range of health information and services which are strictly confidential. A doctor is available for one morning per week to see students at school. The service is funded by the Waikato District Health Board and is free to students but if a prescription is issued, there will normally be pharmacy costs incurred.